PTV Vissim - Frequently Asked Questions (FAQs)

(#VIS18557)

PTV Vissim reproducibly crashes, maybe without a clear error message.

Please provide us with:
a) a screenshot of the complete Vissim window including the error message.
b) a crash dump:

To create this:
- Open the Task Manager.
- Reproduce the crash.
- Leave all dialogs open.
- In the Task Manager, right click on the PTV Vissim process (tab 'Details' or 'Processes') to open the context menu and select 'Create dump file':
https://support.microsoft.com/en-us/help/931673/how-to-create-a-user-mode-process-dump-file-in-windows/
- Pack the crash dump file into a zip archive. Please name the zip file following the used release and servicepack to enable us the analysis, e.g. 11.00-10.
- Upload the zip archive to a FTP/cloud space (request one in your support request if needed).