How can I contact PTV Support if I have a question or want to report an error?

Make sure to have checked the FAQs first: https://www.ptvgroup.com/en/solutions/products/ptv-vissim/knowledge-base/faq/

You can reach PTV Support via this web form:

This web form is pre-filled with important information such as your software version, operating system, and licensing details when accessing it within PTV Vissim via the menu Help > (Technical) Support.

Please describe your request as accurately as possible, i.e. which steps lead to a crash. Any solution or workaround will be provided as soon as possible.

Maintenance customers are also supported on modelling issues and software handling.

Feel free to make suggestions for improvement and product development.