Switching to 3D mode results in the following error message: '3D is not available for this window. Updating your graphic card driver might solve this problem.'
Update all your graphics card drivers manually. Windows often indicates that the the graphics card driver was updated automatically, but that does not always indicate that the latest version is installed.
We recommend visiting the website of the manufacturer to download and install the latest driver.
Consider using a tool offered by the manufacturer to automatically detect and update the driver.
When this does not solve the issue, change the following setting in PTV Vissim:
Edit > User Preferences > GUI > Graphics > 3D Mode > Graphics driver: Change 'OpenGL 3.0' to 'DirectX11'
For recommendations on which graphic cards to use: https://www.ptvgroup.com/en/solutions/products/ptv-vissim/knowledge-base/faq/visfaq/show/VIS19126/