PTV Vissim - Frequently Asked Questions (FAQs)

(#VIS29540)

When trying to check out a license in the dialog 'License Management' or when starting the software, an error message is displayed:
'Featuremap .. is used more than once.'

To analyze the cause of this error message, PTV Support needs a CmDust report (from the client computer and if using a network license from the server as well) and a context file:

CmDust report:
Start > Programs > CodeMeter > CmDust
This tool creates a file called CmDust-Result.log (the containing folder is opened automatically).

Please refer to the following document for further instructions:
http://vision-traffic.ptvgroup.com/faq-files/Overview_CodeMeter.pdf
- Section 7.1 Direct Support (Point 4)

Context file:
Taskbar > System tray > CodeMeter Control Center > License > License Update > Next > Option 'Create license request' > Next > Option 'Extend existing license' > Next > Commit
Please refer to the following document for further instructions:
http://vision-traffic.ptvgroup.com/faq-files/Overview_CodeMeter.pdf
- Section 6.1 Creating a context file

Please upload these to:
https://secure.ptvgroup.com/php/vision-hotline/index.php