PTV Vissim - Frequently Asked Questions (FAQs)

(#VIS29889)

When entering a License Activation Ticket
in the Webdepot
http://activate.trafficsoftware.ptvgroup.com/overview.php
and clicking in the step 'Available Licenses' on 'Activate Selected Licenses Now', an error message is displayed:
'The license cannot be transferred to the selected CmContainer. Please select another CmContainer and try again .. 0x18080003 (10269)'

To analyze the cause of this error message, PTV Support needs a CmDust report (from the client computer and if using a network license from the server as well) and a context file:

CmDust report:
Start > Programs > CodeMeter > CmDust
This tool creates a file called CmDust-Result.log (the containing folder is opened automatically).
Please refer to the following document for further instructions:
http://vision-traffic.ptvgroup.com/faq-files/Overview_CodeMeter.pdf
- Section 7.1 Direct Support (Point 4)

Context file:
Taskbar > System tray > CodeMeter Control Center > License > License Update > Next > Option 'Create license request' > Next > Option 'Extend existing license' > Next > Commit
Please refer to the following document for further instructions:
http://vision-traffic.ptvgroup.com/faq-files/Overview_CodeMeter.pdf
- Section 6.1 Creating a context file

Please upload these to:
https://secure.ptvgroup.com/php/vision-hotline/index.php