PTV Visum - Frequently Asked Questions (FAQs)

(#VIS14522)

How can I contact the customer support if I have a question or want to report an error?

Make sure to have checked the FAQs first:
https://www.ptvgroup.com/de/loesungen/produkte/ptv-visum/knowledge-base/faq/

You can reach PTV Support following:
https://secure.ptvgroup.com/php/vision-hotline/index.php

Use PTV Visum/Vissim and get this form preallocated with the environment values, like OS and license number:
Menu -> '?' or 'Help' -> (Technical) Support.

Please describe your request as accurately as possible, i.e. which steps lead to a crash. Any solution or workaround will be provided as soon as possible.
Please add a Support package: https://www.ptvgroup.com/en/solutions/products/ptv-visum/knowledge-base/faq/visfaq/show/VIS29099/

Maintenance customers are also supported on modelling issues and software handling.

Feel free to make suggestions for improvement and product development.