PTV Visum - Frequently Asked Questions (FAQs)

(#VIS16132)

PTV Vissim or PTV Visum does not start. Instead an error message is shown:

- 'Requested license, number .., was temporary and has expired. (Error code 35). Please contact your distributor regarding the extension of your license.'

- 'The expiration date of the requested license number .. has passed. (Error code 35).
Please contact your distributor for a renewal of your license.'

- 'The program cannot be started.
Expected customer number: 900111111.
Error@AllocateHandle: The Expiration Time is overrun - the en-/decryption cannot be operated, Error 35.'

The error message might state also following entries:
'Error@AllocateHandle: CmContainer-Entry not found, Error 200.'
'Error@AllocateNetworkHandle: CodeMeter RunTime Server not found, Error 101.'

Error 35: Dongle is limited in time
Error 200: License is limited in time or license No. cannot been found

This is a single workplace and no network license.

For PTV Visum 15/PTV Vissim 8 and newer:
https://www.ptvgroup.com/en/solutions/products/ptv-visum/knowledge-base/faq/visfaq/show/VIS24273/
In case the current License activation ticket has been used already, please create a support request:
https://www.ptvgroup.com/en/solutions/products/ptv-visum/knowledge-base/faq/visfaq/show/VIS10338/

Until PTV Visum 14/PTV Vissim 7:
During the installation, a time-limited license file has probably been choosen. The limit date can be found in the file name, for example:
333333_VISUM1400_900011111_x64_2018_06_30_Init.zip

Please check the download site for a current unlimited license file:
http://cgi.ptvgroup.com/cgi-bin/en/intern/tcs_download.pl.
For example for Visum14 64 bit:
333333_VISUM1400_900011111_x64_Init.zip.

Please use these tools to exchange a license, available at the same site:
- LicenseUpdater_win32.exe for a 32 bit installation.
- LicenseUpdater_x64.exe for a 64 bit installation.

If the CmDust report contains the error message 'API Error 35 (EXPIRATION TIME OVERRUN) occurred!', please check the download site for a CodeMeterUpdate file:
333333_CodeMeterUpdate_900011111_2-2222222_2019_12_30.zip
Unpack the zip file and double-click the contained *.WibuCmRaU file, while the CodeMeter dongle is plugged into the computer.

If an expected unlimited license file (and in case a CodeMeterUpdate file) is not available, please contact:
ordermanagement@ptvgroup.com