PTV Visum - Frequently Asked Questions (FAQs)

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(#VIS18557)

PTV Visum reproducibly crashes, maybe without a clear error message.

Please provide us with:
a) a screenshot of the complete Visum window including the error message.
b) a crash dump, created in the latest service pack of the program version

To create this:
- Open the Task Manager.
- Reproduce the crash.
- Leave all dialogs open.
- In the Task Manager, select the Visum process (tab 'Details' or 'Processes'), open the context menu and choose 'Create dump file':
https://support.microsoft.com/de-de/kb/931673/en
- Pack the crash dump file into a zip archive. Please name the zip file following the used release and servicepack to enable us the analysis, e.g. 18.02-04.
- Upload the zip archive to a FTP/cloud space (request one in your support request if needed).
- If there is no dialog shown when it crashes and therefore creating a crash dump is not possible please edit the registry, administrator rights are needed.
The registry setting of DWORD 'DontShowUI' under 'HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\Windows Error Reporting' is decisive.
The value of this key has to be set to 0 so that a dialog is shown. If the key doesn’t exist you can create it.