PTV Visum - Frequently Asked Questions (FAQs)

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After the installation by the setup or of any servicepack, any attempt to start PTV Visum/PTV Vissim leads to a program crash, the graphical user interface freezes or is not displayed at all. Only the splash screen or a dialog is displayed:
'PTV Visum Transport Planning System has stopped working'

Typically this has a cause in the installation environment. Please try the listed workarounds in the given order. If a workaround has already solved the problem, do not continue with the next workaround. Note some might need Administrator credentials or the support of your IT.
- Start PTV Visum/PTV Vissim with administrator rights.
- Make sure to be meeting the current system requirements:
- Make sure to install the current setup with Administrator credentials:
- Or update to the current servicepack:
- Install any outstanding Windows Updates.
- Check the installation status for .NET, the current version should meet 4.7:
- Check whether either the desired local dongle is present or the server search list for the desired network license is set:
- Implement the solution regarding the removal of of this FAQ:

- Disable any virus scanner, firewall or other security software temporarily and try to start PTV Visum/PTV Vissim. In case this works, define an exception. Examples: DigitalPersona or HP ProtectTools, TrendMicro.
- Update or remove 'Dell Backup and Recovery'.
- Install again the current 'CodeMeter Runtime-Kit XXX for Windows 32 and 64 Bit' on the client machine:
The installed version needs to meet the version on the license server which might need an update too:
Once the update was installed, restart the service:
CodeMeter Control center -> Action -> Stop CodeMeter service
CodeMeter Control center -> Action -> Start CodeMeter service