PTV Visum - Frequently Asked Questions (FAQs)


When activaiting a license in the WebDepot
on clicking in the step 'Available Licenses' on 'Activate Selected Licenses Now' an error message is displayed:
'An internal error has occurred. Please try again later.

The dongle's firmware needs to be updated. For instructions see:
See also: , Ch. 6.3.

Note on network licenses: Issued licenses will be withdrawn, users will receive an error message and already running longterm processes might be terminated. It is not recommended to run the update during normal operation, announce a service window instead.

Note: Mind the order of the installation and license activation process (in this example only for maintenance customers):

This error can occur, when forgetting the second step: