PTV Visum - Frequently Asked Questions (FAQs)

(#VIS19072)

When activating a license in the WebDepot
http://activate.trafficsoftware.ptvgroup.com/overview.php
on clicking in the step 'Available Licenses' on 'Activate Selected Licenses Now' an error message is displayed:
'An internal error has occurred. Please

The dongle's firmware needs to be updated. For instructions see:
http://vision-traffic.ptvgroup.com/faq-files/PTV_Update_CodeMeter_Firmware.pdf
See also:
http://vision-traffic.ptvgroup.com/faq-files/Overview_CodeMeter.pdf , Ch. 6.3.

Note on network licenses: Issued licenses will be withdrawn, users will receive an error message and already running longterm processes might be terminated. It is not recommended to run the update during normal operation, announce a service window instead.
In case if any error 'WB500' note:
https://www.ptvgroup.com/en/solutions/products/ptv-visum/knowledge-base/faq/visfaq/show/VIS19091/