PTV Visum - Frequently Asked Questions (FAQs)

(#VIS30152)

Starting PTV Visum/PTV Vissim fails with an error message:
'The buffer file for license data has an old format'

1) Open a windows explorer window.
2) Remove this file (for example for Visum 2020):
%AppData%\PTV Vision\PTV Visum 2020\licenses.data
3) Remove this file if present (for example for Visum 2020, this file is only created if the license has been selected by an administrator):
C:\ProgramData\PTV Vision\PTV Visum 2020\licenses.data
4) Start PTV Visum/PTV Vissim and select the license once.